Effective date: March 7, 2026
This Refund Policy describes the conditions under which refunds may be issued for purchases made on the Elyvie platform. By making a purchase, you agree to the terms outlined in this policy.
Elyvie uses a credit-based system for premium features such as AI image generation and face swap processing. (a) General Policy. All credit purchases are generally considered final. Because credits are digital goods that are delivered and made available for use immediately upon purchase, we do not offer refunds for unused credits under normal circumstances. (b) Automatic Credit Refunds for Failed Services. If an AI image generation or face swap operation fails due to a system error and no output is delivered, the credits consumed for that operation are automatically refunded to your account balance. No action is required on your part — the refund happens instantly. (c) Voice Call Credits. For voice call features, credits are only charged for successfully connected minutes. If a call fails to connect, no credits are deducted.
For purchases made via credit or debit card: (a) Refund Window. You may request a refund within 7 days of purchase if you have not used any of the credits purchased in that transaction. (b) Partial Use. If you have used some but not all credits from a purchase, we may issue a partial refund at our discretion based on the number of unused credits remaining. (c) Processing Time. Approved refunds are processed within 5-10 business days. The refund will be returned to the original payment method. (d) Refund Denial. We reserve the right to deny refund requests if we detect abuse of the refund policy, including but not limited to: repeated purchase-and-refund patterns, use of credits before requesting a refund, or fraudulent activity.
For purchases made via cryptocurrency (USDT on Polygon, Binance Smart Chain, or other supported networks): (a) Blockchain Irreversibility. Cryptocurrency transactions are processed on public blockchain networks and are inherently irreversible. Once a transaction is confirmed on the blockchain, it cannot be reversed or refunded through the blockchain. (b) Credit Refunds. If you are eligible for a refund on a cryptocurrency purchase, the refund will be issued as credits to your Elyvie account rather than returned to your wallet. (c) Network Fees. Any blockchain network fees (gas fees) paid during the original transaction are non-refundable, as these fees are paid to network validators and are outside our control.
If your account is terminated: (a) Voluntary Termination. If you choose to delete your account, any unused credits in your balance are forfeited and are non-refundable. (b) Involuntary Termination. If your account is terminated due to a violation of our Terms of Service or Content Moderation Policy, all unused credits are forfeited without refund. (c) Service Discontinuation. In the event that Elyvie discontinues the Service entirely, we will make reasonable efforts to provide refunds or credit transfers for unused purchased credits.
To request a refund, please contact our support team: (a) Email. Send your request to jenny@elyvie.ai with the subject line "Refund Request." (b) Required Information. Please include: your account email or wallet address, the date and amount of the purchase, the payment method used, and the reason for your refund request. (c) Response Time. We will acknowledge your request within 48 hours and provide a final decision within 5 business days.
We may consider refund requests outside the standard policy in the following circumstances: (a) Service Outage. If the platform experiences a significant outage that prevents you from using purchased credits for an extended period. (b) Billing Error. If you were charged an incorrect amount due to a system error. (c) Unauthorized Purchase. If you believe an unauthorized purchase was made on your account, please contact us immediately. All exception requests are evaluated on a case-by-case basis at our sole discretion.
This Refund Policy may be updated from time to time. Material changes will be communicated through the platform. The most current version is always available on this page. For questions about this policy, please contact us at: Run Labs LLC (Elyvie) 30 N Gould St Ste R, Sheridan, WY 82801 Email: jenny@elyvie.ai