Effective date: March 7, 2026
This Refund Policy describes the conditions under which refunds may be issued for purchases made on the Elyvie platform. By making a purchase, you agree to the terms outlined in this policy.
A Elyvie usa um sistema baseado em créditos para recursos premium, como geração de imagens por IA no chat e chamadas de voz. (a) Política Geral. Todas as compras de créditos são geralmente consideradas finais. Como os créditos são bens digitais entregues e disponibilizados para uso imediatamente após a compra, não oferecemos reembolsos por créditos não utilizados em circunstâncias normais. (b) Reembolsos Automáticos de Créditos por Falhas de Serviço. Se uma operação de geração de imagens por IA falhar devido a um erro do sistema e nenhum resultado for entregue, os créditos consumidos nessa operação são automaticamente reembolsados ao saldo da sua conta. Nenhuma ação é necessária de sua parte — o reembolso acontece instantaneamente. (c) Créditos de Chamada de Voz. Para os recursos de chamada de voz, os créditos são cobrados apenas pelos minutos conectados com sucesso. Se uma chamada não se conectar, nenhum crédito é deduzido.
For purchases made via credit or debit card: (a) Refund Window. You may request a refund within 7 days of purchase if you have not used any of the credits purchased in that transaction. (b) Partial Use. If you have used some but not all credits from a purchase, we may issue a partial refund at our discretion based on the number of unused credits remaining. (c) Processing Time. Approved refunds are processed within 5-10 business days. The refund will be returned to the original payment method. (d) Refund Denial. We reserve the right to deny refund requests if we detect abuse of the refund policy, including but not limited to: repeated purchase-and-refund patterns, use of credits before requesting a refund, or fraudulent activity.
For purchases made via cryptocurrency (USDT on Polygon, Binance Smart Chain, or other supported networks): (a) Blockchain Irreversibility. Cryptocurrency transactions are processed on public blockchain networks and are inherently irreversible. Once a transaction is confirmed on the blockchain, it cannot be reversed or refunded through the blockchain. (b) Credit Refunds. If you are eligible for a refund on a cryptocurrency purchase, the refund will be issued as credits to your Elyvie account rather than returned to your wallet. (c) Network Fees. Any blockchain network fees (gas fees) paid during the original transaction are non-refundable, as these fees are paid to network validators and are outside our control.
If your account is terminated: (a) Voluntary Termination. If you choose to delete your account, any unused credits in your balance are forfeited and are non-refundable. (b) Involuntary Termination. If your account is terminated due to a violation of our Terms of Service or Content Moderation Policy, all unused credits are forfeited without refund. (c) Service Discontinuation. In the event that Elyvie discontinues the Service entirely, we will make reasonable efforts to provide refunds or credit transfers for unused purchased credits.
To request a refund, please contact our support team: (a) Email. Send your request to jenny@elyvie.ai with the subject line "Refund Request." (b) Required Information. Please include: your account email or wallet address, the date and amount of the purchase, the payment method used, and the reason for your refund request. (c) Response Time. We will acknowledge your request within 48 hours and provide a final decision within 5 business days.
We may consider refund requests outside the standard policy in the following circumstances: (a) Service Outage. If the platform experiences a significant outage that prevents you from using purchased credits for an extended period. (b) Billing Error. If you were charged an incorrect amount due to a system error. (c) Unauthorized Purchase. If you believe an unauthorized purchase was made on your account, please contact us immediately. All exception requests are evaluated on a case-by-case basis at our sole discretion.
This Refund Policy may be updated from time to time. Material changes will be communicated through the platform. The most current version is always available on this page. For questions about this policy, please contact us at: Run Labs LLC (Elyvie) 30 N Gould St Ste R, Sheridan, WY 82801 Email: jenny@elyvie.ai